Career Opportunity

Case Support and Coordination Worker


Reference: 5026745

  • Full-time Fixed-Term Position (until January 2021)
  • Based at our Niddrie site
  • Competitive Salary + Generous Salary packaging Options

The role

The Bushfire case support program will work with people to identify their needs and provide an appropriate level of case management support, short, medium and long term. The case support and coordination roles will be supported by a facilitator within the Justice Response Cluster.

The role will use a person-centred approach and operate from a strengths-based and capacity building framework and ensure that standards and principles that promote social inclusion, human rights, participation and client/consumer choice form part of their practice framework.

Your daily duties will be diverse however, in essence will include:

  • Maintain knowledge, skills, qualifications, accreditations and registrations through participation in professional development activities;
  • Carry out duties in a manner that does not adversely affect their own health and safety of others by reporting all incidents and injuries as well as cooperating with any measures introduced in the workplace to improve Work Health & Safety (WHS);
  • Comply and adhere to all cohealth policies and procedures including code of conduct and values;
  • Undertake special projects or tasks as required
  • Perform all other duties as directed, within the limits of skills, competence and training to maximise flexibility and effectiveness.

About you:

  • Tertiary qualifications in Social Work, Psychology, Diploma of Community Welfare Work or relevant equivalent
  • Minimum 2-3 years' experience within the community sector, preferably in a trauma-related field
  • Case management, intake and assessment experience
  • Significant work experience applying care coordination and case management practices and techniques.
  • Understanding of the needs and issues for people who have been affected by trauma and disaster.
  • A comprehensive knowledge of the range of generic and specialist service options available including health, welfare and educational services and structure.
  • Well-developed interpersonal skills with the capacity to liaise effectively with a wide range of clients and service providers.
  • Information seeking, analytical and conceptual skills, with the ability to assess the needs of callers in order to provide appropriate information and referral to services.
  • Well-developed communication skills with the capability to prepare reports and correspondence in clear information in a manner appropriate to the purpose and audience.
  • Knowledge of privacy principles and practice requirements.
  • Experience in working collaboratively to develop and deliver community development activities and events.
  • Willingness to engage in a flexible work model that may require significant out of hours work.
  • Effectively and sensitively engage with families/individuals who have experienced significant trauma, loss and grief.
  • Conduct outreach to families/individuals that have been directly impacted by the bushfires through visits, phone contacts and care team meetings.
  • To complete a comprehensive assessment of the family/individual needs.
  • Develop a clear action plan with the family/individual indicating action needed, responsibilities where it is made clear what is being done, when and by whom and timelines.
  • To monitor and evaluate short- and long-term interventions for clients.

Additional information can be obtained by viewing the attached position description.

Applications will be reviewed upon submission.

People accepting employment with cohealth are unable to access our services, some exemptions may apply.

The successful candidate will be subject to the relevant pre-employment checks for appointment to positions (including provision of a valid Working with Children Check clearance number and criminal record history check)

Applications Close: 21 Feb 2020