Career Opportunity

NDIS Support Coordinator


Reference: 5024927

  • 08 FTE to Full time - 12 month fixed term contract.
  • Sunshine
  • Generous Salary Packaging

The NDIS Support Coordinator role is designed to provide quality service to NDIS participants who are funded for Coordination of Supports. A large part of the role will consist of coordinating access to services identified in participant's NDIS funded packages as well as mainstream services and their local communities.

Indigo is a state-wide service providing assessment, service plan development and care coordination and allied health services for clients with complex needs. Clients receive funding from the Multiple & Complex Needs Initiative (MACNI), National Disability Insurance Scheme (NDIS) and the Transport Accident Commission (TAC).

The program is comprised with a Program Manager, Practice Lead, Intake and Administration officer a multidisciplinary team of Specialist Assessment and Service Plan Practitioners, NDIS Support Coordinators and NDIS Allied Health Staff. Our focus on the most disadvantaged, underpinned by our understanding of the social determinants of health, inform our efforts to enable service delivery to the people who need it most.

About the Role

  • Engage NDIS participants to deliver tailored supports based on person-centered plans, using a strengths-based approach with trauma-informed principles as required.
  • Identify gaps in participants support provisions and use a person-centered approach to work collaboratively with the participant and their care team to implement their NDIS plan and access mainstream services to reduce their identified risk eg; homelessness, social isolation, provider fatigue/failure, forensic involvement etc
  • Support clients to build their own capacity to self-coordinate NDIS services in the future
  • Build rapport and develop high-quality professional relationships with participants, formal and informal supports, involving them in the implementation of individual packages and where appropriate, advocate for the participants as needed
  • Establish and maintain sustainable service pathways, partnerships and support networks to meet participant needs by engaging informal supports, formal network key stakeholders and emergency service professionals as required
  • Resolve points of conflict or crisis and develop participants capacity and resilience within their own network and community with assistance with additional government bodies such as; disability justice, child protection, area mental health services etc
  • Provide time-limited support coordination to assist the participant to connect with supports, build resilience and regularly report to management and NDIA regarding achievement of participant's plans

About You

Our ideal candidate for this candidate will have:

  • Tertiary qualification in a relevant field social worker, psychology, allied health, community services, nurse, social or health science professional.
  • At least two years' experience in a relevant field.
  • Experience coordinating support for people with complex needs.
  • Sound decision-making skills with a focus on identifying and understanding issues, strengths and opportunities
  • Ability to strengthen key agency partnerships.
  • Demonstrated capacity to manage competing priorities and to deliver high-quality outcomes.
  • Understand both client budget parameters and cohealth NDIS budget imperatives.
  • Be competent with computer systems and other technology relevant to the position.
  • A current driver's licence.

So why cohealth?

We may be a little biased, but we love where we work - really! cohealth aims to provide a rewarding work culture that encourages personal and professional growth. We offer competitive salary, attractive benefits including Not for Profit ‘Salary Sacrificing' benefits on top of your salary, and career development training opportunities for people who really want to soar! We value recognising the incredible things our teams do and we like to have fun together - so yeah having a great work culture really matters to us here.

Additional information can be obtained by reviewing the attached position description.

Who is cohealth?

For more information about cohealth and the services provided, please visit our website:

People accepting employment with cohealth are unable to access our services, some exemptions may apply.

Applications from people of culturally and linguistically diverse backgrounds; equity target groups including women, people with disabilities, people who identify as LGBTIQ; and people of Aboriginal and Torres Strait Islander descent, are encouraged.

The suitable applicant will be subject to the relevant pre-employment checks for appointment to positions (including provision of a valid Working with Children Check clearance number and criminal record history check)

Applications Close: 22 Feb 2020