The role

See more about the role below, including the responsibilities and skills we are looking for.



Client Engagement and Support Officer

Footscray, Australia

Reference: 6226079

  • Part-time (0.6 FTE), fixed term
  • Upto $42.23 per hour
  • Based in Footscray
  • Generous Salary Packaging
  • Work for a multi-award-winning iconic community health organisation.

So why cohealth?

cohealth leads the way in reducing health and social inequity in partnership with people and the communities in which they live. Named Premier's Health Service of the Year (Primary) and the Supporting LGBTIQ+ Health Service at the Victorian Public Healthcare Awards, cohealth's 1000 staff demonstrate courage, leadership, innovation, and agility in their commitment to providing inclusive and culturally safe health services that protect the human rights of all people of all gender identities, sexualities, ages, cultural backgrounds, faiths and abilities.

Our inclusive workplace culture enables staff to bring their whole selves to work, where uniqueness is valued, and people experience a feeling of belonging. Our aim is for everyone to thrive in their role. Please click here to find out more.

About the role

This position sits within the AOD and Homelessness Cluster within the Inner North Harm Reduction program. The AOD Client Engagement and Support Officer provides onsite and outreach harm reduction services, health promotion, education and service linkages to individuals and groups. Improving health, wellbeing, and inclusion amongst People Who Use Drugs (PWUD) is the key purpose of this position.

The program engages community provides support and advocacy, education, brief intervention, linkages to treatment and referral services. Within an interdisciplinary team, care is provided in a safe, person centred, confidential and non-judgmental manner.

Please refer to the Position Description for more information.

Your duties include:

  • Maintaining knowledge, skills, qualifications, accreditations, and registrations through participation in professional development activities and self-directed learning
  • Providing clients access to services provided within the drop-in space and Needle and Syringe Program, with the capacity to work in a dynamic environment with multiple demands.
  • Maximising opportunities to interact with clients in order to provide support, referral and engagement activities.
  • Facilitating appropriate responses to changing trends of drug use;
  • Prioritising activities relating to substance use chronic conditions, with a focus on harm reduction and self-management

What cohealth offers:

  • Salary packaging to suit you - tax free amount of up to $15,900 p.a (mortgage, rent, or credit cards) and a further $2,650 p.a (meal, entertainment expenses and holiday accommodation) alongside generous reward programs from our salary packaging providers
  • Novated Leasing available
  • Counselling services for you and your immediate family through our EAP-Access provider, and mindfulness, resilience, and wellbeing programs
  • We offer inclusion, equality, and opportunity in a workplace where making a difference counts (based on our guiding principles and values)

Our ideal candidate:

  • Tertiary qualification in a relevant discipline (e.g., AOD, Community Development, Social Work), Certificate IV or higher with minimum two years relevant work experience. Lived experience will be highly regarded.
  • Sound knowledge of the health and social issues for people who use drugs such as blood borne virus prevention, pharmacotherapy treatment, stigma and discrimination
  • The ability to assess client need and develop a care plan to support and assist their navigation of health and other community services within cohealth and externally
  • A commitment to the principles of harm reduction and recovery

Application Process

Click on apply now to be directed to our careers page. You will be asked to upload your CV/ resume and answer the Key Selection Criteria. We will be conducting interviews for this role as applications are received. If you have any questions regarding this role, please contact Michael Peacock michael.peacock@cohealth.org.au .


Applications Close: 02 Feb 2023