Client Services Officer

Fitzroy, Australia

Reference: 5439695

So why cohealth?

We may be a little biased, but we love where we work - really! cohealth aims to provide a rewarding work culture that encourages personal and professional growth. We offer a competitive salary, attractive benefits including Not for Profit ‘Salary Sacrificing' benefits on top of your salary, and career development training opportunities for people who really want to soar! We value recognising the incredible things our teams do and we like to have fun together - so yeah having a great work culture really matters to us here.

About the service

The Client Services team at cohealth is the first point of contact, both face-to-face and via telephone for clients and visitors to the organisation. As an organisation that caters to a diverse population of clients, the Client Services team requires highly skilled individuals to ensure that those who access the service are welcomed, registered and supported throughout their journey in cohealth.

About the role

The Client Service Officer (CSO) is the first point of contact for most clients who access care at cohealth and as such must reflect cohealth values.

The CSO will be responsible for client reception, registration, arranging client appointments, data entry and other associated functions as directed by the Team Leader/Line Manager.

This is a generalist role responsible for the reception and waiting area and providing assistance to the full range of clerical and administrative functions for cohealth including the provision of high-quality Oral Health, Medical and Allied Health services; high standards of customer service when responding, administration and teamwork are required.

Position requirements

  • Customer service in a diverse fast-paced setting
  • Appointment management
  • Client records management
  • Financial administration
  • Site and daily waiting room management
  • Teamwork & Communication

For more information, please see Position Description attached.

Applications from people of culturally and linguistically diverse backgrounds; equity target groups including women, people with disabilities, people who identify as LGBTIQ; and people of Aboriginal and Torres Strait Islander descent, are encouraged.

The suitable applicant will be subject to the relevant pre-employment checks for appointment to positions (including the provision of a valid Working with Children Check clearance number and criminal record history check).


Applications Close: 23 Apr 2021